
CHAT PROCESS HIRING GOING ON AIR INDIA
Air India Recruitment 2024-25 (Air India Limited, Private Jobs in India)
1-3 Years of Experience Required in the relevant field (Preference to be given to Aviation experience, but not required)
All candidates must apply on or before (14-03-2024).
No Application Fee
QUALIFICATION –
- Graduation in any discipline
JOB DESCRIPTION –
- Manage and resolve customer complaints, Follow up with customers to ensure their issue are resolved and they are satisfied with the service. ecord customer queries/inquiries, Identify and escalate issues to supervisors.
- Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints .
- Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned
- Should be flexible with 24/7 working environment.
- Good communication skills (Verbal and Written)
- Working knowledge of Ms Excel
TO APPLY CLICK BELOW
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